Shipping policy
ORDER PROCESSING
Please allow 1-2 business days to process your order. Orders placed between Friday to Sunday will be processed on the next Monday. Once your order is ready to be shipped, you’ll receive an email from us with your tracking number letting you know your order is on the way!
FLAT RATE DOMESTIC SHIPPING
Orders over $50 are eligible for FREE STANDARD shipping and orders over $149 are eligible for FREE EXPRESS shipping.
- Standard: $8.95 (Free for orders over $50)
- Express: $15 (Free for orders over $149)
Estimated delivery time**
Orders are generally delivered within 2-7 business days** using Australia Post.
Standard*
- NSW, ACT: 2- 5 business days
- VIC: 2-7 business days
- QLD: 2-9 business days
- SA: 2-6 business days
- WA: 4-11 business days
- TAS: 3-9 business days
- NT: 4-15 business days
Express*
- NSW: 1-3 business days
- VIC, QLD, SA: 2-4 business days
- WA, TAS: 2-5 business days
- NT: 3-5 business days
*rural and remote areas may attract longer shipping time
**Please note that the estimated delivery time is for reference only and is not a guarantee. Actual delivery time may depend on your location and postal network traffic.
INTERNATIONAL SHIPPING
We do not ship outside of Australia at this time.
REFUNDS, RETURNS AND EXCHANGES
In the event that your order arrives damaged, please email us within 2 days at cozystickerroom@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at cozystickerrom@gmail.com. Please visit this page for full return policy.